Goods delivery

Registered mail– if the order doesn't state the preferred delivery method and you haven’t informed Motokaup.ee about it via the contact form, telephone or e-mail, then the goods will be delivered by registered mail. In this case, the goods will be sent via the postage system of your home country and the delivery may take up to 1 week. Customers in Finland, Latvia, Lithuania and Sweden will receive their deliveries within 3-4 days. The delivery cost is calculated according to the package weight and the destination country. You can use the delivery cost calculator before making a purchase

B) Other – if you need a different solution, contact us and we will organise a suitable delivery for you (via courier, etc.).

NB! When placing an order, always enter your preferred delivery method into the comments field (in step 5 of the buying process).

Returning goods

A customer has the right to return the goods on the seller’s expense within 14 days. According to subsection 194 (4) of the Law of Obligations Act, the consumer shall cover the extent of 10€ of the costs for returning goods. We will repay the price of the goods to the customer within 10 days after receiving them back in good order. The returned goods must not be damaged, soiled or showing other signs of use. The goods must also be in their original package. If you have a problem with something you've bought online, you can use use ODR site to try to reach an out-of-court settlement. LINK

Privacy and data protection

All personal data of a customer received in the course of the customer visiting the website of Motokaup.ee and making purchases there are considered to be confidential. Motokaup.ee does not disclose the received data to any third parties; the customer has the right to request the deletion of own data from the database of Motokaup.ee. Encrypted data communication with banks ensures the security of the personal data and banking data of the buyer; Motokaup.ee also has no access to this data.

Period and validity of warranty

For all goods, the period for reclamations is 24 months starting from the date of purchase. Within the first 6 months, the burden of proof of the defect lies with the seller, thereafter it lies with the consumer. Within the reclamation period, the buyer has the right for free-of-charge repairs of the defective product by the seller. If the product cannot be repaired, then it shall be replaced. This decision will be made by the seller.  The right of reclamation is valid only if the product has been used solely according to its stated usage conditions and with suitable equipment. The seller will not compensate damages or defects caused by external circumstances (lightning, voltage fluctuations, lack of ventilation, battery leaks, fire, flood, natural wear, etc.) or handling mistakes. 

Reclamations cannot include training for product use, configuring, maintenance, cleaning, restoration of marketable condition, or elimination of defects caused by disregard of operating instructions. 

In the following cases the reclamation period shall end and the free-of-charge repair services shall become invalid:
•  If the product being taken to repairs is not accompanied by a purchase document of the product or if the data on that document has been changed without authorisation;
•  If the serial number or model number of the product has been changed, removed, relocated or illegible;
•  If the design or look of the product has been changed;
•  if the product defect has been caused by the owner’s fault as a result of incorrect operation, disregard of operating manual, improper keeping or care, or overloading. 

Right of reclamation does not include damages caused in the course of transportation after the handover of the product to the buyer, or caused by incorrect operation of the product, incorrect installation of software or non-purposeful use of the product. Right of reclamation also doesn’t include normal wear of certain parts of the product, resulting from regular use, e.g. manually moved plastic parts (switches, etc.), nor defects which are insignificant considering the purposeful use of the product (scratches, etc.)  If the object of reclamation is fully replaced with a new product, then the product will have a new reclamation period with the same duration. If only parts of the product are replaced, the new parts will have a new reclamation period with the same duration. In order to exercise your right of reclamation, please contact the representative of Sanlab OU via the e-mail address of info@motokaup.ee In addition to the rights resulting from the right of reclamation, consumers shall have all rights resulting from the valid legislation of the Republic of Estonia. 

Ordering
Goods can be purchased by visitors and by registered users.
Select the products suitable for you and add them to the shopping cart. You can change the quantities of products in the shopping cart; you can also delete products from the shopping cart.
After you have found all the products you need, click the button “Proceed to checkout”. If necessary, log in as a registered user or proceed as a visitor.
Select the delivery method of the goods.
Select the preferred payment method, enter the required data, fill in your contact details and click the button “Place order”.
You will automatically be sent an e-mail with an order confirmation; after making the pre-payment for the goods via Internet banking, you will be sent an e-mail with the payment confirmation. If you chose to pay by invoice, it will be sent to you after placing the order.
After you have paid for the goods via the payment method selected by you, the purchase will be considered effective and your order will be fulfilled.

Paying

The agreement comes into force at the moment when the total cost of order is received by the seller on his/her bank account. You can pay via Swedbank, SEB, LHV and Nordea Internet banking applications, by PayPal and credit card; this makes order handling fast. We also issue pre-payment invoices with the order confirmation; this can be used for paying for the goods via Internet banking or in a branch outlet of a bank.

Order tracking

Having registered as a user, you can track your orders and their statuses under “My account”.

Updating account data

The “My account” menu also allows changing your account data (name and e-mail address), password and addresses.

Disclaimer

The prices and availability of products may change without advance notice. Sanlab OÜ reserves the right to abandon a sale and to repay the price to the customer’s bank account within 10 business days if the goods cannot be supplied. Sanlab OÜ also reserves the right to refuse a sale if a human error has been made when entering the price of a product into the system or if a system error has caused an incorrect price to be displayed (e.g. if a battery costing 100 EUR is listed with the price of 30 EUR). In relation with this we assume the customer to understand that it’s a mistake and the product is not on sale for such a price. Product information is regularly verified and improved. Data may have changed after your last visit. E-shop may display incorrect details in the product information due to shortcomings in the data sheets of manufacturers. In such cases Sanlab OÜ shall not be responsible for correctness of the product data. We recommend verifying the product information via our customer service telephone number +372 621 2625 before making a purchase, if possible. Product images may be illustrative only. Consumer protection information: https://www.tarbijakaitseamet.ee/en/consumer/e-trade